Frequently Asked Questions
If paid in advance:
- Cancellation made up to 48 hours prior to the commencement of the original scheduled service, a credit note will be given so that you can schedule the service at another time.
- Cancellation between 48 hours and 4 hours prior to the commencement of the original scheduled service, an administrative fee of 50% will be applied. If the service is immediately rescheduled to within a 48 hour period of the original scheduled service, there will be no penalty.
BNB Care reserves the right to cancel or refuse any booking made by a client at its absolute discretion for any valid reason.
If you wish to book a service on the same day, it is best that you phone and check that staff are available to honour that request. Under these circumstances, payment is requested one hour prior to the booking time. This can be a cash payment, through Paypal or electronic transfer (send receipt at least one hour prior to the booking time for Paypal and electronic transfer). The service will only be carried out once the funds are received or evidence of the funds paid are sent.
A statement will be sent out in the first week of every month with a summary of the money paid into your account.
There is never a guarantee that a property will be let 100% of the time. BNB Care does not guarantee the number of bookings made, however, does its utmost to ensure that your property’s exposure is maximised through various platforms and marketing strategies.
Remember that the property is fully managed, however, you can block out periods for your family and friends. After the stay, you will be responsible for the preparation of the property for the next booking, unless you instruct Bnbcare to undertake this. If Bnbcare prepares the property for the next booking, this will be charged at an hourly rate.
If you want to give your friends a better deal you can do this by contacting BNB Care. Remember that the BNB Care will still retain the full amount based on the full rate.
There are a number of different platforms available to promote your property. The most common ones are Airbnb, Stayz, Flipkey, Roomorama and Tripadvisor. Bnbcare has experience in managing multiple booking channels so when your property has exposure on more than one web platform (recommended), the calendar always remains up to date.
For maximum exposure to the market, the property will also have a presence on this website and will be promoted through the Facebook page. If you have a preference, this is something that can be discussed once an agreement is entered in to.
When Meet and Greet is part of your booked service, a time will be set for this transaction. BNB Care will arrive prior to your guests arrival time and do a pre booking check to ensure the property is ready. If the guests are 30 minutes late, a lock box system will be used for them to retrieve the keys. This can be located at your property or another location. If you want to provide a flexible system, why not install an electronic lock system that relies on a code. If guests are late, the code can be sent to them after the property is checked by BNB Care.
BNB Care will take photos or will contact you and do a live walkthrough so you are aware of the issues. As in the Terms and Conditions, you will be charged accordingly for the extra services undertaken.
This will be discussed at our first meeting, however, remember that by providing the property on these platforms the reviews are very public. If you want good reviews and return guests, it is suggested that the linen be in excellent condition.
This is discussed at our first meeting, however, think about the cleanliness of properties that you have stayed at.
BNB Care can come to an agreement regarding the ongoing maintenance of your property, both inside and out.
You can book any of the services without having your property on a specific platform. Many people have their own website and still require assistance.